Information We Collect
We use Google analytics to collect general data pertaining to each Site visitor, which includes the web page you started on, the length of time spent and all the pages accessed while visiting this Site. This information is collected to, among other things, aggregate information from online and offline sources, facilitate system administration, improve the content of the Site, customize and improve the user experience for Site visitors and customers, and improve customer service generally.
We also collect personally identifiable information provided by companies and Site visitors that fill in forms on the site.
Orders & Commissions
We use Sage to process e-invoicing and Sage Pay secure payments processing to process payments. Whilst we collect information to complete the order or commission, we do not retain any transactional data.
How we use our data
We use the information that is collected from Site visitors and clients to improve the content of this Site. We may also use the information collected to notify Site visitors of changes to this Site, to notify Site visitors of new services, and for any other legitimate and lawful business purpose.
Orders & Commissions
All information related to orders and commissions is used solely to process the order and for no other purpose.
We do not share your personal information
What are Cookies?
When you enter our site, our server may attach a small text file to your hard drive – a cookie. Your unique cookie tells us that it is you whenever you re-enter our site, so we can recall where you have previously been on our site. Cookies help us deliver a better web site experience to you.
Types of cookies that we use: We use Google analytics to track and monitor our web traffic and other third party cookies such as Facebook comments, opengraph, Youtube and Vimeo cookies. These are necessary for the overall rich media experience delivered through the website.
Terms & Conditions
Deposits, Payments & Cancellations
Our payment terms are strictly 30 days from date of invoice to clear the full amount unless otherwise agreed from the date that the client accepts the terms. If you wish to cancel a project once it has commenced, the deposit cannot be refunded. If you have paid in full, 50% of the amount will be retained as a cancellation fee. The remaining 50% will be refunded using the original method of payment within 7 -10 days.
To obtain a copy of our full video production service contract please contact us by sending a request to firstname.lastname@example.org.